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Wonderful treatment within A and E

Posted By Mrs McEaston

"Wonderful treatment within A and E"

About: NHS 24 / NHS 24 (111 service) Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a parent/guardian),

My 16year old son had been suffering from headaches for 3 days which were not being successfully treated with routine pain killers. he then started vomiting and had rigors. NHS 24 directed me to take him to A and E at the Queen Elizabeth Hospital Glasgow.

My son and I were afforded wonderful care and attention. the triage nurse recognised although, a young adult, my son was distressed and accommodated me within the consultation.

The consultant provided person centred care and explained his care plan to my son and was interested in hearing my sons history.

All investigations were completed within a few hours and portering staff as well as health care professionals were pleasant and caring towards my son and I.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 19/10/2016 at 11:58
Published on Care Opinion at 16:06

picture of Shona Lawrence

Dear Mrs McEaston

Thank you for sharing your story. I was sorry to learn that your son had been unwell with headaches and I do hope that his health has improved. I am sure this will have been a worrying time for you all.

Your feedback is an excellent example of services working together to provide the most appropriate person-centred care for patients and their families. I am pleased to read that all staff members were pleasant and caring. I am sure my colleagues within NHS Greater Glasgow & Clyde will welcome your positive comments.

Your feedback has been tagged to NHS 24 as you mentioned contact with our service. Should you wish to share your experience further with us in relation to your call to our service, then I would be delighted to hear from you. I can be contacted at patientaffairs@nhs24.scot.nhs.uk or by telephone on 0141 337 4582.

I do wish both you and your son well. Thank you again for taking the time to share your positive experience of the staff involved in your son's care.

With regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 23/10/2016 at 16:48
Published on Care Opinion on 24/10/2016 at 11:33

Dear Mrs McEaston

Thank you for taking the time to post on Patient Opinion. I am sorry to read that your son was so unwell that he had to visit the A&E department at the Queen Elizabeth University Hospital, this must have been a very worrying time for you and your son.

I would like to echo the words of Shona on how well services work together. I am pleased to read that your son received person centred care and that you were included in your son's care.

I will ensure that your kind words are shared with the staff in the A&E department, they will be pleased to receive such positive feedback.

I hope your son is now doing well.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mrs McEaston (a parent/guardian)

I appreciate both responses I have received. I am delighted that the members is staff at A &E will receive my comments and know how valued their care is. Thank you.

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