"Seven Day Service in Action"
About: Birmingham Children's Hospital / General medicine Birmingham Children's Hospital General medicine B4 6NH NHS 111 NHS 111 West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance West Midlands Ambulance Service University NHS Foundation Trust Emergency ambulance Brierley Hill DY5 1LX
Posted by CSR01 (as ),
At 5am on a Sunday morning my 6mo woke with a fever that was not reducing with paracetamol or ibuprofen.
Seven hours later with her temp still around 39* I called 111. They booked us in to our nearest out of hours clinic to see a GP.
The waiting room at the clinic was overflowing, despite the queues the GP dealt with us took his time, assessed her fully and then called an ambulance for her.
We were taken to Birmingham Children's Hospital A&E.
The GP in the clinic, the ambulance crew, the doctors & nurses at the hospital, all treated her with the urgency you would expect and cared for her as if she were their own.
We left the hospital two days later, with a very happy baby, a diagnosis, antibiotics and a very relieved and grateful family.
From the call handler at NHS111, the GP that despite the queues dealt with us with care to the ambulance crew & hospital staff that took over - on a Sunday afternoon - this is the best of the NHS; working together seamlessly.