"A&E Unit Poor quality of medical professionalism"

About: Royal Free Hospital / Accident and emergency

In April 2016, I had to A&E Unit to remove my appendix and it was a disaster.

And then, this week, I have been suffering with a strong pain and vomiting on my right side abdomen for one week.

Thus, Saturday,

I called the 1111.

They gave me an urgent appointment to be seen by GP, who requested me to go to A&E Unit for an investigation.

They adviced me to go to Royal Free Hospital as I had had my surgery in April 2016. I told them that I did not want to go to Royal Free because I had a very bad experience. They strongly adviced me to go there as they have my notes. GP requested an investigation for renal colic? UIT? acute Abdomen ?

I went to A&E Unit with a strong pain on my right side my abdomen. They only took a blood and urine example.

The consultant phoned the surgeon. They told me ' you have blood in your urine. This is normal. I am still waiting for the blood results. I am going to call the surgeon department'.

It came the surgeon register who operated in April 2016. note: I had written a complaint because the professionalism during my admission at A&E Unit in April 2016. They came and said ' your white blood count and CRPS is ok. I think that you have is Chronic Pelvic Pain.

For that, we need an ultrasound and this is emergency and we don't have ultrasound. You don' t have ultrasound in A&E Unit?

You go home and if you have 38 degree temperature and then back. I'll request the ultrasound. And then, I insisted that I want an MRI too and then, they agreed to have MRI in 2 or 3 weeks'.

They sent me a home without any discharge letter, whole investigation and medication to treat the problem. I asked for a copy of my blood results. When I arrived at home, I noticed that the blood results have shown: High bilirubin serum, blood in my urine, high red blood count, asterix GFR and aspartate aminostransferse serum. and they sent me a home without any investigation and medication. They based their investigation in post-operative infection. Pain on your right side is not only infection.

Could be liver problem? and/or

Urine Infection ? Renal Colic? I had strong pain on my right side all night long and I couldn't sleep because that.

I am starting to have temperature ( 37.5). According to the resister ( general surgeon), I only can come back to A&E Unit if I have 38.5 temperature or more. Today,

I have to go to another A&E Unit because the lack of professionalism in A&E Unit at Royal Free Hospital. Also, they don't have ultrasound scanner in A&E Unit.

I strongly recommend ' don't go to the Royal Free Hospital'. It should be investigated by the CQC.

Story from nhs.uk


Response from Royal Free Hospital

Thank you for your review, we're really sorry to hear you were unhappy with your experience. We would like to look in to this and would be grateful if you could contact our PALS team on 020 7472 6446 or 020 7472 6447, or email rf.pals@nhs.net with further details.

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