"Difficulty in receiving treatment"

My husband went blind in one eye at the beginning of July this year.

His optician, followed by his doctor asked for an urgent referal. Several phone calls later and after a period of 6 weeks he was told he couldn't be treated until his visit to the diabetic ophthalmologist. He duly attended the following week and was assured that this was urgent and he would hear about treatment within 2 days. After 2 days l phoned only to be told he was down for a routine appointment and he should go back to his optician! On hearing this we felt our only option was to go to the eye clinic and wait for treatment as obviously going through the correct channels had failed. He was asked to go back the following day for laser eye surgery which he was happy to do, his treatment his now on going. It is just very unfortunate that at a extremely frightening time when you may be losing your sight you are at the mercy of bungling bureaucratic administrative staff.