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Reassuring friendly staff for barium x ray

Posted By nursing2005

"Reassuring friendly staff for barium x ray"

About: Solihull Hospital / Gastroenterology

(as the patient),

I was recently sent for an urgent barium by my GP. I received a phone call the same day with an appt and I attended Solihull hospital the following week.

I had never attended Solihull before for procedure, it had always been done at heartlands. The staff could not have been more lovely and reassuring.

Bernard carried out the barium and he was so thorough, reassuring and professional at all times. He took his time and was so meticulous, all of the time letting me know what he was doing. Even taking the time afterwards to speak to me and explain things.

In such a busy department it refreshing to not have felt like you were just a number. I can't recall the names of the two staff working with him, but they were equally reassuring and so friendly.

Big thumbs up to this department. I certainly would have no qualms in attending there in the future.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 8 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 17/10/2016 at 09:25
Published on Care Opinion at 15:43

Dear nursing2005

Thank you so much for your kind feedback regarding your recent patient experience at Solihull Hospital X-ray Department for a barium investigation.

I am so pleased that your test was arranged speedily, and that you found the staff who looked after you to be professional and reassuring throughout, and esnruing that you understood everything clearly.

I will be delighted to ensure that your comments are highlighted to the Radiology Management Team who will be thrilled to read your feedback, and communicate it to all of their team, in particular Bernard who carried out the test.

I hope this is acceptable and once again thank you for taking the time to provide the details of your patient experience, your feedback is extremely valuable to us.

Kind regards

Marie Helebert

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