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efficient service in audiology

Posted By liz1bm

"efficient service in audiology"

About: New Victoria Hospital / Audiology

(as a relative),

how is this for service?

mum was driving us all mad with not hearing us she is 94 housebound. i contacted the hospital  and told them her hearing aid could be broken. An appointment was made for the day after. The hearing aid was taken away cleaned new battery put in and given back to me by pat.

karen audiologist, also pat and receptionist many thanks for your great service just wish everything else could run like this.

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 24/08/2016 at 09:48
Published on Care Opinion at 10:48

Dear liz1bm

Thank you for taking the time to share your mum's experience on Patient Opinion. I am happy to read are audiology service were able to help your mum so quickly, I am sure this has made a significant difference to her.

I will ensure that your kind words are shared with the service.

Best wishes
Lisa

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