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Excellent Hospital stay but discharge needs...

Story from nhs.uk

"Excellent Hospital stay but discharge needs..."

About: Bristol Royal Infirmary

1 week ago I was admitted to BRI for an elective laparoscopic ventral mesh rectopexy. I had this operation on Thursday afternoon and was allowed home on Friday after lunch. I received excellent treatment and cannot recommend this hospital enough. I was given my own room with en suite facilities which provided me with peace and quiet enabling me to sleep well and aid my recovery.

The only thing I found a little disappointing was the discharge. I was wheeled from my room to the back entrance of the hospital and left outside feeling vulnerable and light headed from the strong pain killers and people smoking.

I would however like to give my sincere thanks to all The Colorectal Surgery Team and dedicated staff who looked after me.

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Responses

Response from Bristol Royal Infirmary 7 years ago
Bristol Royal Infirmary

Submitted on 25/08/2016 at 18:06
Published on nhs.uk on 26/08/2016 at 02:30

Hello. Thank you for taking the time to leave your feedback. We are glad to hear that you received good are and treatment during your stay in the BRI. We can only apologise for your discharge experience and the patient support and complaints team is available should you need to contac them: psct@uhbristol.nhs.uk or 0117 342 1050. Thank you again for your comments and we hope you are recovering well.

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