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Diabetes Centre, Gartnavel General Hospital

Posted By GK95

"Diabetes Centre, Gartnavel General Hospital"

About: Gartnavel General Hospital / Diabetes Clinic/Centre

(as the patient),

Like another patient on here - I'm Type 1 Diabetic and attending Gartnavel General Hospital Diabetic Clinic \ Centre for about 30 years but in the last year or two things have seriously gone downhill. I always used to have an early morning appointment (8. 30am) which would allow me to be only a couple of hours late for work, but last time they cancelled my appointment they gave me one for 10. 15am which when I phoned to re-arrange they advised they would not be able to give me an 8. 45am appointment until December (I phoned in April! ). When I attended this morning they wanted me to have a 6-month check up but could only give me an appointment between 9. 30am and 11am one day a week ... far from satisfactory, and far far from suitable for patients who have jobs to attend.

My Diabetes has never affected my job and now my clinic appointments are going to make me miss an entire Half Day just for an hour's appointment. Very disappointing. Thinking of transferring to New QEU Hospital Glasgow but have no idea if they'll be any better. Thanks

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 01/07/2016 at 15:55
Published on Care Opinion at 15:58

Dear GK95

Thank you very much for taking the time to post on Patient Opinion. I am sorry to read that you are not happy with the appointment system in the Diabetes Clinic at Gartnavel General Hospital. I will pass on your feedback to my colleagues of that service who will hopefully be able to provide you with some answers to the issues you have raised here.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 12/07/2016 at 10:26
Published on Care Opinion at 11:12

Dear GK95

I understand your frustration at having to take additional time off work for your appointment. I have been advised by the Clinical Services Manager that unfortunately early morning appointments are very popular and are allocated quickly.

I am sorry that this is not the answer that you are looking for however I have passed on your concerns to the service.

Best wishes
Lisa

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by GK95 (the patient)

Thank you for your response Lisa. I do understand, but my problem is not now the *popularity* of the early morning appointments, it's the fact that my new Consultant only *has* appointments from 9.30am - 11am. I have always been very willing to wait a little longer than my six months for an 8.45am appointment, but unfortunately that option has now just been completely removed. It seems if I had a different Consultant I may be able to get earlier appointments - although I was told that there was no way I could change my Consultant. This is very frustrating as I was changed to this one only in the last six months ... and nobody told me they were changing my Consultant or asked if I had any preference. I know there is probably little you can do Lisa, but thought I should make you aware of the full situation. Thanks again, GK

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 8 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 12/07/2016 at 14:18
Published on Care Opinion at 15:10

Dear GK95

Thank you for coming back with more information about your situation, this is helpful.

I would like to look into this further for you to provide you with some answers to the questions that you have raised. In order for me to do that, would you be able to email me at Lisa.Ramsay@ggc.scot.nhs.uk with some personal details?

I look forward to hearing from you.
Lisa

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