"Total Disgrace!"

About: West Middlesex University Hospital

My Appointment was Yesterday at 13.45. I arrived at 13.40 and was prepared within 15 Minutes. I was then left until 15.30 and my Examination started at 15.45.

The Consultant was basically very rough when the examination started and considering I had a Tube down my Throat I was in considerable distress from the start.

I also expressed my concern that being made to wait for that long was not acceptable. Their response was "Do you want me to carry out this Examination or not" Is this an attitude problem or not? I would say Yes it is.

I finally left the Unit at 17.20 and considering my was waiting for me all this time I find this totally unacceptable, verging on Unprofessional.

Am I happy? No I am not.........

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Story from nhs.uk


Response from West Middlesex University Hospital 4 years ago
West Middlesex University Hospital
Submitted on 15/04/2016 at 17:48
Published on nhs.uk on 16/04/2016 at 02:30

Dear John. We are very sorry to hear about your recent experience which does not meet the high standards of care we strive for for all our patients. We would encourage you to please contact pals.service@wmuh.nhs.uk / 020 8321 6261 so this matter can be investigated and we can respond to you directly. Thank you for taking the time to provide us with your feedback.

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