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A visit to A&E

Posted By Jenjenny

"A visit to A&E"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance Lincoln County Hospital / Accident and emergency

(as a relative),

The ambulance service is excellent.

I was appalled with the waiting times and even more so, that the ambulance crews had to wait in the department for several hours, spending 2 hrs waiting to be seen would not be an efficient service but 6 hrs waiting from booking in is unacceptable and a very poor service, for people whom are genuinely in need.

I do not believe that the care, provided was adequate, provided dignity, respect or equality, and was without compassion to a lady who is 81yrs of age.

In my opinion people who abuse the system of Accident and emergency have no business accessing the service and need to use drop in care centres.

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Responses

Response from Rebekah Marong, Communications & Engagement Support Officer, Communications and Engagement, East Midlands Ambulance Service NHS Trust 8 years ago
Rebekah Marong
Communications & Engagement Support Officer, Communications and Engagement,
East Midlands Ambulance Service NHS Trust

Provide admin support to the Communications and Engagement teams

Submitted on 11/04/2016 at 14:45
Published on Care Opinion at 16:22

Dear Jenjenny,

Thank you for taking the time to share your kind words about our crew with us.

If you are able, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew that cared for your relative that day and share your words with them. You may contact the team via telephone on 0333 012 4216 or email PALS.Office@emas.nhs.uk.

Best wishes,

Rebekah Marong

Communications and Engagement Support Officer

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