"Moseley hall ward 9 awful experience."

I am sorry to read of your disappointing experience and have forwarded your feedback to both the team leader and matron to find out if they are aware of any concerns raised recently, and to contact anyone waiting for a call back.

As your posting is anonymous, it is not possible for me to contact you directly; however I welcome the chance to speak with you to find out what has led you to such a poor impression and to help to address the issues. If you are happy to speak to me, please phone 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk to provide me with your / your relative's details.

Please accept my apologies for any shortfalls in care provided to your relative, and be assured that I will work with the ward to address your concerns.

I look forward to hearing from you.

Alison Last

Associate Director of Patient Experience

Birmingham Community Healthcare NHS Foundation Trust

Phone 0121 466 7128

Email alison.last@bhamcommunity.nhs.uk