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Out-patients experience

Posted By Rocky6491

"Out-patients experience"

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as the patient),

In February I had to attend the outpatients department for a pre op.

I was sitting waiting and could not get over the staff behavior. They looked over staffed and acting like 1st year students in playgrounds in front of a waiting room full. If they are so over worked why was there about 5 staff acting like children and not quiet about it. It was very annoying to say the least.

Not professional at all. I hope never to return to this department again.

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Responses

Response from Gwen MacIntyre, Senior Nurse for the Care of the Elderly, University Hospital Hairmyres, NHS Lanarkshire 8 years ago
Gwen MacIntyre
Senior Nurse for the Care of the Elderly, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 12/03/2016 at 13:44
Published on Care Opinion on 13/03/2016 at 20:24

picture of Gwen MacIntyre

Dear Rocky6491,

I am sorry that your experience of our Out-patient staff was disappointing. It is certainly not a professional standard I would expect from our staff in the clinical area and I will take the matter up with the Senior Charge nurse and staff alike to avoid this type of behaviour being displayed again.

We endeavour to provide a professional and person centered approach for all patients and service users, irrespective of personal or professional pressures.

I do hope that your next experience of our services will be more professional.

Kind regards

Gwen

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