"made to feel welcome"

Having a procedure at Day Surgery, I had first to see the staff at the Womens Health Unit and then on to Day Surgery. The staff at every stage were attentive and caring. Even in witnessing interaction with other patients, all the staff from reception to nurses and consultants spoke with respect and listened to what the patients were saying.

Dr McLellan and Dr Raj (sorry I can't remember his last name) were gentle and made me feel welcome and cared for during what could have been a difficult experience. The nursing staff were professional and considerate and made sure I was comfortable. I am really grateful to the staff for making my experience there such a positive one. Thank you! (My only negative experience was when the kitchen took over 2 hours and 4 phone calls to deliver a gluten free sandwich. It was delicious when I got it though! )