"Appalling treatment on Children's C2 ward"

My 3 year old son was admitted on C2 in January 2016. The way my son was treated was appalling. Communication between staff was so bad it was beyond a joke. In 3 days my son was sedated twice for no reason, first time for blood tests which he was left too long and it wore off second time as they had failed to book an anesthetist for a general anesthetic they attempted to sedate with Midazolam which i pre warned them would not work on my very distressed son- they went ahead anyway and the sedation failed to work. No one informed us they had "forgot" to book an anesthetist for my sons MRI scan until 1 hour before the scan was due to take place, by this point my 3 year old had been kept nil by mouth for 18 hours and was unbelievably distressed. The excuse was "sorry, we had an error in communication" Well i'm sorry but this is disgraceful. The same day his blood results were delayed because the couldn't find a porter to take the samples to the lab. Words cant describe what a comedy of errors took place that week. It was dangerous to witness.The attitudes of some nurses was shocking, my child was suffering at their expense and i was made to feel like i was being a nuisance.

Luckily now he is under Birmingham children's hospital who i have confidence it. I read the responses on here about how Russell's hall staff try to improve from the feed back left on here, well clearly they don't!! I myself work for the NHS as i honestly do not know how this ward has survived a CQC inspection.