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Disappointing consultation

Story from nhs.uk

"Disappointing consultation"

About: Norfolk & Norwich University Hospital

I attended an annual appointment - a 50 mile round trip - waited an hour and was given -10 minutes of the consultant's time. They did not sit down during the consultation, and kept checking the time and inching towards the door. I felt I deserved a bit more focused attention and left feeling rather upset and frustrated by the meeting.

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 8 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 09/02/2016 at 15:06
Published on Care Opinion at 15:26

Dear Linda

We are very sorry to hear that the consultant did not provide his/her full attention during your consultation, especially when you had travelled so far for the appointment. We can follow up on your feedback if you can let us have the consultant's name. Please get in touch with our Patient Advice and Liaison Service at pals@nnuh.nhs.uk

Kind regards

Janice

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