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pals service

Posted By wizard52

"pals service"

About: Manor Hospital / Urology

(as the patient),

was supposed to have urgent urethral procedure under mr ganta as stated on discharge letter, contacted urology, assesment ward and no one has details of this issue cannot contact easybook or pals left message but no return call, very poor service at the manor hospital

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Responses

Response from Marketing and Communications team, Walsall Healthcare NHS Trust 9 years ago
Walsall Healthcare NHS Trust

Submitted on 21/01/2016 at 15:24
Published on Care Opinion at 15:41

Hi,

Thank you for taking the time to post a comment.

We're sorry to hear that nobody has got back to you in regards to your issue.

We have spoken to our Patient Relations team and they have asked you to contact them on this number: 01922 656463 or alternatively you can email patientrelations@walsallhealthcare.nhs.uk.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by wizard52 (the patient)

Pals unobtainable by telephone left messaga about my concern withcontact phone details still no reply

Response from Manor Hospital 9 years ago
Manor Hospital

Submitted on 05/02/2016 at 14:10
Published on nhs.uk on 06/02/2016 at 01:30

Hello,

Thank you for taking the time to get in touch. We're sorry to read about your experience. Please give our Patient Relations team a call at your earliest convenience - 01922 656463, alternatively email patientrelations@walsallhealthcare.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by wizard52 (the patient)

Have been informed by district nurse that the suberpubic catheter in my lower abdomen should of been changed after 6 weeks it is now 8 weeks with no follow- up appointment by letter or phone call. Please note I should not have to chase people for an appointment my details should have been entered on the system with contact made regarding cathter, I have now been suffering from a severe water infection which could be related to the length of time it has been in place so am very dissapointed and am glad my condition is not life threatening

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