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Waiting times and getting in touch

Story from nhs.uk

"Waiting times and getting in touch"

About: Southmead Hospital

When you have a neurological complicatiion, the last thing you need is 6 months between consultation appointments - and the staff refuse to allow my local hospital to run scans, follow-up etc. My new appointment is now a further two months away and trying to phone today for a cancellation apt. was ridiculous - number 15 in queue. I have also been waiting (so far) five weeks for travel expenses (as I'm out of work due to the condition I need to claim travel to Bristol) I am aware of 'cutbacks' and 'shortages' but this is no excuse at all.

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Responses

Response from Southmead Hospital 8 years ago
Southmead Hospital

Submitted on 11/04/2016 at 14:02
Published on nhs.uk on 12/04/2016 at 02:31

Dear STR - I am grateful for you for taking the time and trouble to record your unsatisfactory experience. I apologise for the problems you have encountered. Without details I cannot assist you to progress your concerns, but if you would like to send the details of your appointment, your hospital number and date of birth to Complaints@nbt.nhs.uk one of the team here will do all they can to resolve your concerns.

Kind regards - Steve Sykes

Advice and Complaints Team.

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