This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Great hospital shame about the telephone system

Story from nhs.uk

"Great hospital shame about the telephone system"

About: Purley War Memorial Hospital

The hospital and services are great - well done.

Please, please sort out the truely awful telephone system.

One can never get through to make repeat appointments especially for the foot clinic.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Purley War Memorial Hospital 8 years ago
Purley War Memorial Hospital

Submitted on 07/09/2015 at 15:35
Published on nhs.uk on 08/09/2015 at 02:30

Dear Mal

Thank you for taking the time to pass on your kind words, which I will send on to the staff at Purley. I am sorry that you have had problems with the telephone and I am aware that a few clinics and services sometimes struggle to keep up with the volume of calls they receive. If you experience problems in the future, please contact our PALS office on 020 8401 3210 or at pals@croydonhealth.nhs.uk and they will be happy to try and help.

Kind regards

Graham Richardson, Deputy Manager, PALS and Complaints

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k