My mother collapsed and went into Rotherham General. She was on Wards B1 and A1. Then she was transferred to Wharncliffe Ward. Wards A1 and B1 were excellent, the care she received and staff were all good. However, it was a totally different story on Wharncliffe. She found the ward very poor. It was incredibly loud, with other patients shouting, but they refused to let her move somewhere quieter. My mother had tests, but they didn't give us the results. I asked everyday for a week. They just kept us waiting.
My mother was constipated all week. We kept telling them and they gave her some medicine for it. But then they said they couldn't do any more tests because she was constipated and hadn't told anyone! We had been telling them all week!
I understand that they were busy on the ward, but there was no need for the rudeness we experienced. My mother is not a difficult woman, but she was made to feel as though she were being awkward! She was treated like a second class citizen.
On discharging her the hospital weren't helpful. We were left to care for her. But they didn't set up the Nomad system properly. Now a week later we still haven't had a discharge letter and she is running out of medication!
My mother is due to go back into hospital soon, but she feels afraid to.
"Poor experience on Wharncliffe ward at Rotherham General"
About: Rotherham Hospital / Older people's healthcare Rotherham Hospital Older people's healthcare Rotherham S60 2UD
Posted by downpatient (as ),