"nothing at all, the whole expereince ..."

What I liked

nothing at all, the whole expereince for my mother was a nightmare and unfortunately still going on

What could be improved

Everything, particularly a meet and greet policy on the wrads that did not invlove being toatlly ignored by several staff on arrival. One of whom was male was massaging the Sisters neck in full view of us while we waited as we were delibaratly ignored! The staff once they were engaged did not introduce themsleves to my mother or ask her name, They gave inadaquate pain killers 9 pareacetamol) as she ended up rolling around the bed with pancreatitis. She was also a diabetic on insluin and vomiting. No drip was instigated. No Blood sugar checks taken regulatly after the first one which clearly showed the level was dropping. They lost her hearing aid when they changed the bed! and prior to that they gave my sister an incontince pad and expected her to change mother herself after the junior doctor's abnominal examination and subsequent pain had made her wet herself.

Anything else?

What kind of a person centred care appraoch is this?? I am making a formal complaint.