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"My mother's dementia outpatient care"

About: Tolworth Hospital

(as a relative),

As usual Neil, mums nurse at Tolworth Hospital was very caring and understanding. Taking time and patience with Mum. , she always feels very much at ease with Neil, and always has a bit of humorous fun at the appointments!

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Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust 10 years ago
Jane Healey
Patient Experience Lead, Governance,
South West London and St George's Mental Health Trust

I investigate complaints & serious incidents and develop action plans from these to facilitate learning and improvement

Submitted on 13/08/2015 at 09:39
Published on Care Opinion at 11:37


Dear Lavender,

My name is Jane and I am one of the Patient Experience Leads for the Trust.  I am delighted to read the positive experience that you and your mum have had when visiting Tolworth Hospital.  I will make sure that your kind words are passed onto Neil as it is always nice for our staff to know they are valued and appreciated.

Many thanks & kind regards

Jane
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