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"Thank goodness for the NHS and its staff"

About: William Harvey Hospital (Ashford)

I had an accident falling from 14 ft on to concrete and various metal objects. Straight from the ambulance to a team of extremely professional doctors, nurses and technicians. Very focused on the task, but still explained what was happening. Done in a manner that didn't alarm me as the patient. Only looking back now do I realise how lucky i was. Lucky that my injuries were not as bad as they at first thought and lucky to have an NHS with quality, caring professionals who erred on the side of caution. I felt assured that nothing was missed. As I left four hours later, as one of the walking wounded rather than as I arrived as an immobilised stretcher case, it made me annoyed to hear people whinging. the staff achieved so much in such a short space of time. Oh, for those that whinged over irrelevant matters; colour, sex, nationality, etc. of the staff. My goodness get a grip people, what does it matter, they know their stuff and were/are brilliant. Thank you!

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Responses

Response from William Harvey Hospital (Ashford) 8 years ago
William Harvey Hospital (Ashford)
Submitted on 14/07/2015 at 10:13
Published on nhs.uk on 15/07/2015 at 02:31


You must have been really shocked when you fell from such a height - but how reassuring to have the treatment you describe. I am so glad to note that the injuries were not as bad as you feared - but I am sure you have some horrendous bruises that are beginning to show now! Thank you for being so supportive of the staff - it was good to learn that you had such an excellent service. Best wishes for a very speedy recovery.

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Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 8 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 14/07/2015 at 14:29
Published on Care Opinion at 16:04


picture of Sally Smith

Thank you so much for taking the trouble to offer your kind feedback after such a frightening accident. We are always proud when our staff give caring compassionate care. I do hope you are continuing to recover well.

Sally

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