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"A&E, inaccurate discharge sheet"

About: East Surrey Hospital / Accident and emergency

(as the patient),

My insurers requested a copy of a discharge report from the hospital and it was totally inaccurate.

The report does not make clear that I stayed in hospital overnight before being transferred by ambulance to Chelsea and Westminster Hospital for further investigations. In fact my case proved to be a difficult one to diagnose as I stayed another four nights in the London hospital and was finally discharged on Friday night. The East Surrey Hospital’s discharge sheet should state very clearly that I was admitted one day in May and transferred to another hospital on the following day.

The report states wrongly that the incident occurred at home. In fact, I felt unwell at my doctors’ surgery and the doctor called the ambulance.

The report also states wrongly that the discharge method was ‘usual place of residence’. As I stated above, I was not discharged but instead transferred to another hospital (in fact I was not allowed to leave the hospital as all in order to pick up a few personal things from my home across the road precisely because I was not being discharged).

As background, which seems not to have been reflected at all in this report, I originally felt unwell at Gatwick Airport on the previous Friday and was declared ‘unfit to travel’ due to high blood pressure. As advised by the ambulance staff at the airport, I presented myself at my doctors’ surgery on Monday morning just to feel unwell again.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust 8 years ago
Cathy White
Patient Experience Lead, Patient Experience Team,
Surrey and Sussex Healthcare NHS Trust
Submitted on 22/06/2015 at 12:09
Published on Care Opinion at 14:18


Dear Urquhart,

The discrepancy between the discharge sheet and reports that you subsequently received will need to be checked. There are a number of options open to you. It may be that you are already in contact with a member of our staff who is able to help you.

Alternatively our Patient Advice and Liaison Service (PALS) office may be able to assist and can be contacted via email: pals@sash.nhs.uk or by calling 01737 231 958. If you prefer please conatct me at cathy.white@sash.nhs.uk and I can obtain more detail from you to help resolve this issue.

Kind regards,

Cathy White

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Urquhart (the patient)

Thank you for this response. It is really a discrepancy between the discharge sheet from hospital and what actually happened.

In terms of getting this corrected, I contacted PALS on Friday both by email and by leaving a message on their voicemail but have not heard anything since.

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