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Late appointment as doctor delayed earlier

Posted By Smashed1980

"Late appointment as doctor delayed earlier"

About: Solihull Hospital / Trauma and orthopaedics

(as a relative),

Father had to go to Solihull hospital for appointment after previous surgery has left him worse than before. He turned to be told he needed X-Ray before he could be seen. Then was told by the way there is a 30min delay on X-Rays and on top of that a 30min delay on seeing the doctor. This is ridiculous! 1hour past appointment because doctor was delayed earlier in the day. Not our problem.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 10 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 11/06/2015 at 15:39
Published on Care Opinion at 16:24

Dear Smashed1980

Thank you for your post regarding your visit to Solihull Hospital with your father.

I am sorry that you have experienced delays both in the X-ray Department and in the clinic you were attending.

I would like to look into this in more detail on your behalf. Can I please ask you to contact me at your convenience so that I may obtain more information? I can be contacted either by telephone: 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk

I would like to reassure you that we take seriously any issues our patients and families raise with us and we value your feedback.

I look forward to hearing from you.

With Kind Regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Smashed1980 (a relative)

E-mailed you marie

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