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Outstanding care for tonsillectomy

Posted By Ali S

"Outstanding care for tonsillectomy"

About: Royal Derby Hospital / Ear, Nose and Throat

(as the patient),

Just had a tonsillectomy and at 44 yrs old this was my first operation and/or hospital visit. Treatment took place in day care unit of ENT department.

I'm not usually one for writing reviews but had to document the outstanding care I have received. Over the last few months of visits of dealings with the Derby ENT department from receptionists to secretaries to Nurses to Consultants, it has been nothing but an efficient and professional service. I have been kept informed, appointments have run on time and everyone has been kind and courteous.

No more so than operation day yesterday where I was treated so supportively. I could not have been made to feel more safe or comfortable before and after the op, which was hugely comforting as I was very nervous. Everyone from the ward team to the theatre team to the recovery guys were fantastic - a big thank you to everyone involved.

Derby Hospitals facilities are also great - the treatment centre is light, airy and clean. The blood test centre in the main hospital is the only let down - cramped, and disappointingly over crowded. Otherwise a really positive first hospital experience.

Many thanks.

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Responses

Response from Shaw Poxon, University Hospitals of Derby and Burton NHS Foundation Trust 9 years ago
Shaw Poxon
University Hospitals of Derby and Burton NHS Foundation Trust

Submitted on 26/05/2015 at 11:01
Published on Care Opinion at 11:40

Many thanks for your kind comments regarding our Ear, Nose and Throat Services.

Our staff strive to provide a high standard of care to all our patients and it is always nice to receive positive feedback to reassure the staff that their efforts have not been in vain. I will certainly ensure that your comments are shared with the relevant staff as we are sure they also will be most appreciative.

Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish you our very best wishes for the future.

Kind regards

The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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Response from Royal Derby Hospital 9 years ago
Royal Derby Hospital

Submitted on 03/06/2015 at 12:01
Published on nhs.uk on 04/06/2015 at 01:00

Many thanks for your kind comments regarding our Ear, Nose and Throat Services. Our staff strive hard to provide a high standard of care to all our patients and receiving such positive feedback endorsing their efforts is always very much appreciated. We will certainly ensure that your comments are shared with the relevant staff in this area. Many thanks, once again, for taking the time to provide us with this important ifeedback and may we take this opportunity to wish you our very best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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