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My cataract operation

Posted By Starshine

"My cataract operation"

About: Borders General Hospital / Ophthalmology

(as the patient),

I went to a well-run, well-staffed department which looked after me at every turn. All members of staff had great interpersonal skills as well as sound technical skills. I am lower than the usual age for this sort of op but they responded to all patients as individuals and not as an age group.

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Responses

Response from Susan Cowe, Quality Improvement Facilitator - Person Centred Care, NHS Borders 9 years ago
Susan Cowe
Quality Improvement Facilitator - Person Centred Care,
NHS Borders

Submitted on 08/04/2015 at 13:31
Published on Care Opinion at 14:05

Dear Starshine,

Thank you for taking the time to let us know about your good experience in relation to your cataract operation at the Borders General Hospital. I have shared your comments with all the staff involved so they are aware of your kind comments. I see you have identified some areas where we could improve the information given to our patients. We are keen to learn from all the feedback we receive and I would appreciate it if you could contact me to give me a little more detail so that we can look into this further.

Best wishes,

Susan Cowe, NHS Borders

01896 826719

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Starshine (the patient)

From the "what's good" list, I missed out the obvious (and reassuring) point that all staff are highly competent.

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