Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Getting referral from local Doctor for incontinence pads and...

Posted By Ms Brown

"Getting referral from local Doctor for incontinence pads and pressure relieve cushion"

About: Norbury Health Centre

(as a relative),

In December 2014 telephoned Doctor's surgery for incontinence pads for mother which is a referral to go to District Nurses which took a long time.

I continue to phone the Norbury health centre for the District Nurses for when these pads will arrive no one got back with a specific date. A another Nurse came to the house and ordered the pads which eventually came in February 2015.

Why do referrals from Doctors surgery take so long? In January 2015, I phoned the Doctors surgery for a pressure relieve cushion for mother and that still hasn't gone through making us feel stressed having to phone up.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Graham Richardson, Deputy Manager, PALS and Complaints, Croydon Health Services NHS Trust 10 years ago
Graham Richardson
Deputy Manager, PALS and Complaints,
Croydon Health Services NHS Trust

Submitted on 31/03/2015 at 17:45
Published on Care Opinion at 17:49

Dear Ms Brown

I am very sorry to learn of the difficulties you have encountered in arranging pads and a cushion for your mother. I am happy to contact our community nursing team to see if we can liaise with your mother's GP to ensure your mother's needs are addressed quickly and I should be grateful if you would contact me or our PALS office so that we can obtain your mother's details.

You can contact our PALS office Monday to Friday between 9:30 and 4pm on 020 8401 3210 or at pals@croydonhealth.nhs.uk. Alternatively you can ring me on 020 8401 3000 ext 5990.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k