"Long wait at Royal Bolton"

About: Royal Bolton Hospital / Ear, Nose and Throat

(as the patient),

I had treatment for Nasal Polyps on wards F5 and F6 at the Royal Bolton. The time I was left waiting before my operation was far too long, I spent 13 hours in a waiting room. However, the nurses on the ward were all very friendly.

I was angry and upset that as the day went on, no one on the ward could say when my operation would be.

I would just like to reiterate again the length of time I was left waiting in a very small waiting room, on a very warm day. Having been told not to eat or drink after midnight, just short of 13 hours in total. Which I personally found totally unacceptable. The nurses on the ward were all doing their best to apologise, I just hope they have learnt from this mistake.

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Response from Bolton NHS Foundation Trust 16 years ago
Submitted on 07/08/2007 at 15:47

It does occasionally happen that there are waits for operations that are longer than expected. We apologise that in this particular case you waited for such a very long time. If you would like to discuss this further please contact our Patient Advice and Liaison Service on 01204 390193.

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