Text size

Theme

Language

"Waiting time"

About: Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as the patient),

In September 2014 I had an MRI scan in Dumfries Infirmary. I was referred to Edinburgh Western later that month. I have never been officially informed of result of MRI but found out myself from local Doctors/Nurses that I had Spinal stenosis.

In january it seems an appointment was sent to me but it seems it was sent to an address 3 miles from my home address? ? ? Again no official word or apology...From my MRI scan to this day I have never received any letters/phone calls about my results or treatment needed.

I must point out that I live quite far from Dumfries and most of my appointments are in Dumfries (75 miles away)! I had an appointment at the Pain clinic in Dumfries recently and was finally officially told I had spinal stenosis.

The Doctor said they will give me an injection in my spine to relief the pain, only problem was it was to be in the next 6 WEEKS. True to form I got an appointment ! ! a total of 10 WEEKS away.

From my scan until recently it was been 26 weeks! ! (a mockery of the 18 weeks waiting time).

My injection is a while away so if I get that far it will be over 30 weeks. My main complaint is the complete lack of information from anybody to inform me of any progress/treatment.

As to why an appointment was sent to an unknown address 3 miles away I will never know as EVERY letter etc always come to my address in my NHS details. My whole experience has been a nightmare. When I saw the Consultant who i saw in summer last year. The consultant sent me for an MRI scan. The consultant said they had seen me 6 YEARS ago for the same condition.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hilary Butterworth, IPIQ Officer, Patient Services, NHS Dumfries and Galloway 10 years ago
Hilary Butterworth
IPIQ Officer, Patient Services,
NHS Dumfries and Galloway

Patient and Public Involvement Officer and Person Centred Health and Care

Submitted on 17/03/2015 at 14:31
Published on Care Opinion at 15:10


Dear Burnbrae

I was sorry to read your comments posted on the website and for any stress you experienced caused by a lack of communication.

The circumstances relating to your Patient Opinion Posting was recognised by members of the Patient Experience team who had received a formal complaint from you via dgfeedback. I understand you have now had a discussion with a member of the complaints team who have explained the situation. They are very keen to find a way to help resolve the situation and alleviate your stress.

NHS Dumfries and Galloway take all concerns and comments seriously and I hope your ongoing communications with the Patient Experience team remain positive in order to resolve this situation to your satisfaction.

Best wishes

Hilary

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k