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"Children's A & E and my daughter's broken finger"

About: Derriford Hospital / Accident and emergency

(as a parent/guardian),

My daughter injured her finger at school whilst playing netball. When she arrived home, I decided to take her to get it x-rayed because it was badly bruised and she was in a lot of pain.

I had hoped to go to the local minor injuries clinic, but it was quite late, after 1800, so I called to see if the x-ray department were still available. I spoke to a lovely nurse, who apologised and said that after 1600, I would have to go to Derriford Hospital ED. My heart sank.

We went along, and, although the department was clearly very busy, we were seen quickly by a very nice nurse practitioner. After only a short wait for an x-ray (conducted by a really lovely student radiologist), the fracture was confirmed, the finger buddy-taped to its neighbour and we were given an appointment for the following week for a check-up.

In all it only took an hour, and the staff very all very helpful. Thank you!

Responses

Response from Peter Brain, Volunteer, Healthwatch Devon 6 years ago
Peter Brain
Volunteer,
Healthwatch Devon
Submitted on 06/03/2015 at 11:42
Published on Care Opinion at 11:48


Dear 'Metbird'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

This experience you describe was ultimately a good one, despite your anxieties. The opening hours for x-ray units is one matter being looked at in the overall plan for Community Services. If I may be personal, my own wife had to go into Exeter when we arrived too late for an x-ray at Exmouth hospital; a similar experience which also ended well. Thank you for sharing your experience through Patient Opinion.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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