From initial referral by my GP to the first contact from the service (Which was within 7 hours from my GP appointment) I received a very friendly, polite, dignified and helpful service from all those involved; the booking team, administrative team on the main desk, the Ultrasound department, the nurses and axillary staff and the consultant and all the team and all the members of staff I encountered on the day case surgery ward. I was informed about all procedures through information leaflets provided and through discussions with staff. All my questions were answered and my mind was put at ease. I received high quality care from the first point of contact, throughout my stay in the hospital and during follow up care. Every member of staff I was in contact with made what was a very scary and nervous time for me much easier to deal with and manage. I would highly recommend this service to anyone who needs to use it. I would like to thank every member of staff personally for the service I received by them all. They were all a credit to East Lancashire Trust.
"breast screening service"
About: Burnley General Hospital Burnley General Hospital Burnley BB10 2PQ
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