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Good care from Emergency Department

Posted By DudleyLiaSmith

"Good care from Emergency Department"

About: East Surrey Hospital / Accident and emergency

(as the patient),

I went to the ED after having a persistently high temperature (40. 0) that just would not go down, dehydration and a chest infection.

Knowing how busy the department is at this time of year I called NHS 111 first hoping to avoid needing to go in. Alas, it was not to be.

I was reluctant to go in at first but very glad I did in the end. I was given antibiotics, fluids, nebulisers and a chest xray. I can't fault the care and attention I was given. All the nurses were great and the radiographers (especially Mary) were really caring.

I was looked after by Dr Greg. He was really good and explained what was he thought was wrong and what was going on. Just being told what is going on makes such a difference.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 9 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 12/01/2015 at 07:45
Published on Care Opinion at 10:40

picture of Ian Mackenzie

Dear DudleyLiaSmith

Thank you for posting such positive comments about your time in A&E here at East Surrey Hospital. Although we are - like the rest of the country - very busy at the moment it is entirely appropriate to come to A&E when necessary and I'm glad that you felt you felt well looked after.

Kind regards

Ian

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