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CALLING 111

Posted By skye22

"CALLING 111"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as the patient),

I called in a busy period and waited over half an hour to speak to an adviser, but I was in the comfort of my own bed with all facilities that I needed near to hand. I spoke with the adviser, I cannot remember his name, but he was great, and he contacted Devon Doctors, I had a call back well within the hour as I have taken the first antibiotics with in the hour. Tesco Pharmacy had do the prescription within 10 mins of receiving it.... Could not of have better service, so .....

Thank you all!

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service 9 years ago
Laura Martin
Patient Engagement Administrator, Governance,
South Western Ambulance Service

Submitted on 25/11/2014 at 08:25
Published on Care Opinion at 09:24

picture of Laura Martin

Dear Skye22

Thank you for taking the time to share your experience. I hope you are feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when, and where, they need us most. South Western Ambulance Service NHS Foundation Trust is committed to delivering better and better care every year, ensuring that all our patients get the right care in the right place at the right time.

I would like to pass your kind comments onto the 111 call advisor who assisted you. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date of your call and your name and address? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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