"OPD Eye Clinic, Kings Treatment Centre"

Many thanks for providing us with this important feedback following your recent visits to our Ophthalmology Department. We were very pleased to hear that you felt the care and treatment you received was of a high standard, but would like to offer our sincere apologies for the long wait you experienced on at least one of your appointments. We will certainly forward your comments on to the Head of our Ophthalmology Services as we are sure they will also be most appreciative of your feedback. Unfortunately, due to the high numbers of patients needing to be seen in our Eye Clinic and in trying to keep the waiting time for an appointment within a reasonable timeframe, there can sometimes be longer waits in the Clinic than we would prefer. However, I am sure your comments will be noted and if there is anything we can do to improve this situation, we will endeavour to do so. Once again, many thanks for taking the time to provide us with your feedback and may I take this opportunity of wishing you very best wishes for the future. Kind regards, from the Patient Experience Team for Derby Hospitals NHS Foundation Trust