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"The staff were fantastic "

About: Stepping Hill Hospital / Colorectal surgery

(as a relative),

My Mum had a Colonoscopy here at Stepping Hill on this week in the afternoon. The staff were fantastic and specifically Michelle who did the procedure. I would like her to know that in my experience of the past three months she is the most thorough, knowledgeable and informative member of staff I have spoken to as my Mums carer.

All the staff were very understanding about why I was there and even asked if I had concerns about Mums procedure which is sadly lacking on the wards. They didn't need to have taken care of me as well as my Mum but they did which I fully appreciated but didn't have time to say on the day. I hope this gets to the Unit. Thank you.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust 10 years ago
Cath Marsland
Head of Risk and Patient and Customer Services,
Stockport NHS Foundation Trust
Submitted on 17/10/2014 at 09:33
Published on Care Opinion at 10:45


Thank you very much for such a a lovely review which I will share with Michelle.

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Response from Stepping Hill Hospital 10 years ago
Stepping Hill Hospital
Submitted on 06/05/2015 at 14:19
Published on nhs.uk on 07/05/2015 at 01:00


Thank you for your feedback. I am glad that our staff were helpful and understanding. I will make sure that the unit and its managers are aware of your feedback. Kieren Done Complaints and Customer Service Team Manager

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