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Disappointed by treatment

Posted By Tryme

"Disappointed by treatment"

About: East Surrey Hospital / Ear, Nose and Throat

(as the patient),

You left me withering around in agony in a and e for 3 hours and I didnt see no one. I was about to call an ambulance at home but called nhs direct who got me in contact with the fracture clinic at east surrey who booked me in for tomorrow. I am really dissapointed and was treated very badly but the reception staff

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Responses

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust 11 years ago
Bethan Borrett
Digital Communications Manager, Communications,
Surrey and Sussex Healthcare NHS Trust

Develop the website and ensure the public can access information about the hospital's services and care

Submitted on 15/10/2014 at 11:33
Published on Care Opinion at 13:19

Dear 'Tryme'

Thank you for taking the time to share your feedback and I am sorry to hear about your experience of our Emergency Department. We continually try to improve the care we give to patients and feedback plays an important role in this. I will make sure that your comments are passed on to the team.

I hope that your subsequent visit to our fracture clinic gave you a better experience of East Surrey Hospital.

Kind Regards,

Bethan

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