The first time I came to the orthopedic centre I was not listened to, the surgeon wouldn't really take the time to look at the problem I had. My second visit was better she was very nice and helpful, she answered all my questions about the test and spoke to me with respect un like the surgeon. I was then told I would get a letter within three weeks to confirm another appointment. So I waited and phoned up 6 weeks later when I still didn't have a letter. The person I spoke to at the desk transfered while I was trying to explain my situation without even listening to me which again was disrespectful and down right rude. The woman I got transfered to was very helpful but I had to be transfered back to the same number I rang initially and was then told iI was in the wrong for phoning up to ask a question about my appointment after I was told I would get a letter 3 weeks previous. All in all the doctors and staff have been mostly rude on cooperative and down right disrespectful
"very disappointed"
About: Royal Devon & Exeter Hospital (Wonford) Royal Devon & Exeter Hospital (Wonford) Exeter EX2 5DW http://www.rdehospital.nhs.uk/
Posted via nhs.uk
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