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Update on my wife's condition or treatment

Story from nhs.uk

"Update on my wife's condition or treatment"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Further to my previous review - Thanks to the local intervention of a senior member nursing staff on Ward 10, cajoling, sweet talk etc the current issue has been resolved. However I believe that QMC management should be both aware and addressing the communication route, especially when, as in this case, the patient is unable to be part of the process.

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Responses

Response from Nottingham University Hospitals NHS Trust 9 years ago
Nottingham University Hospitals NHS Trust

Submitted on 03/09/2014 at 15:07
Published on Care Opinion on 04/09/2014 at 09:34

Thank you for writing to explain that the issue that you and your wife were experiencing has now been resolved, we are glad to hear that a senior member of the nursing team was able to help you. We will of course still share your original comment with colleagues to help learn how to improve patient feedback in the future.

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