"Do not go here."

Posted via nhs.uk 10 years ago

I contacted this hospital because I was getting shooting pains from my elbow. The receptionist was not interested even after I explained I was down on honeymoon and in major pain all that she could say was see a gp! Thanks for nothing. If it hadn't been for Okehampton hospital our honeymoon would have been ruined. I thought people in the south west were supposed to be friendly and helpful. How wrong was I!

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Jayne Kruszewski

Patient Experience Manager,

Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/08/2014 at 19:55

Published on Care Opinion on 15/08/2014 at 08:59

Dear Mr Horsley
Thank you for posting your positive feedback about Okehampton Hospital.
I'm really sorry that you were met with a poor attitude prior to your visit to Okehampton hospital. As a member of the NHS no-one wants to hear of NHS staff being unhelpful towards a patient, when they need help and are in pain, and especially as you were on honeymoon: however I'm pleased we were able to help you.
I have shared your comments with the Hospital Matron, where I know they will be warmly received, and I hope you will return to the South West again.
Jayne

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Jayne Kruszewski

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Do not go here.

"Do not go here."

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k