"Feel fobbed off"

I attended the minor illness centre after suffering pain following a procedure at the gp surgery, having phoned the surgery and being told I would need to wait some weeks for even a phone appointment (the duty team also do not deal with the issue) I visited at Mary's and was told by the nurse it was the gp's problem and there was noone there to deal with me. I feel pushed from pillar to post, the HCA present was very nice but the nurse didn't seem to care particularly. It's a shame because I'm currently embarking on a nursing degree myself and it's been repeatedly drummed into us that we have to be caring at all times! I would be happier if I was given specific information on where I need to go, and made to feel like I wasn't wasting anyone's time.