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Good initial care but then left for hours

Posted By careless

"Good initial care but then left for hours"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency

(as the patient),

Was excellent until my scans were completed. Then I was just left for hours seemingly with a lack of care. I only found out I was being discharged as my daughter heard doctors discussing it in public area.

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Responses

Response from Customer Relations and Feedback Team, NHS Lothian 9 years ago
Customer Relations and Feedback Team
NHS Lothian

Submitted on 20/07/2014 at 15:57
Published on Care Opinion on 21/07/2014 at 08:43

Firstly I would like to apologise for the delay in replying and thank you for taking the time to provide feedback. I am sorry that after initially having a positive experience you were then unhappy with your care. If you would like to send your details to the Customer Relations and Feedback Team I would be happy to investigate. We can be contacted on 0131 536 3370, email craft@nhslothian.scot.nhs.uk or you can write to the Customer Relations and Feedback Team at Waverley Gate, 2-4 Waterloo Place, Edinburgh, EH1 3EG.

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