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Forrest ward

Story from nhs.uk

"Forrest ward"

About: Torbay Hospital

I stayed at Forrest ward for a few days the staff where fantastic and always had your interest at heart. Although one nurse I found very rude did not listen to what you needed to ask, walked away mid conversation and just overall very rude made me cry. Hospital is a horrible place to be in all the other nurses made me feel really comfortable and welcome, however due to that one member or staff who really upset me I would not recommend this ward to anybody due to her. She left me in pain and feeling awful.

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Responses

Response from Torbay Hospital 10 years ago
Torbay Hospital

Submitted on 29/05/2014 at 09:29
Published on nhs.uk on 30/05/2014 at 04:00

Thank you for taking the time to comment. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. If you would like to discuss your comments further please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail. A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service). Kind regards South Devon Healthcare NHS Foundation Trust.

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