"Single Point of Access and crisis team"

I have bpd, depression and learning problems.

I phoned Single Point of Access because I was in crisis, was told that someone from the crisis team will phone me back.

when the women phoned me back from the crisis team she told me to go for a walk, I told her that it doesn't help, she still told me to go for a walk. she told me to phone dial house and to go there, I told that I find it hard to be around people and she told me to phone dial house and to phone back in a few hours if I still felt the same.

I phoned dial house and told her that the crisis team told me to phone up and that I didn't want to go to the house and that I find it hard to be around people. she told me that they will not take me and to phone the crisis team back.

I phoned the single point of access and told them what the women said, she told me told hold on while she told the crisis team. when she got back on the phone to me she said that the crisis team said to phone back in a few hours.

I phoned back a few hours later and was told that the crisis team are very busy and that they will phone me back soon.

It was a nurse from the crisis team that phoned me, and asked me if I phoned dial house and I said yes. (it looks like single point of access didn't pass on the massage early on). I was told to go get ready for bed and to go bed. I told the nurse things like that don't help, but I was still told to go do it. The nurse said they were going to phone the police. I asked how do I make a complaint about, but got no answer and didn't say anything more about the police. The nurse was on the phone for about 20 mins saying the same things. I could hear the staff in the background talking, so they can't be that busy.

2 mins after another nurse phoned me, i was told to go get a shower, I told her things like that will not help me, I was still told to go get a shower. I could hear the staff in the background and also heard the other nurse talking about me and laughing.

Why do we have a crisis team when they will not go out and see people when their in crisis? why tell someone with a learning problems that your gonna phone the police? It feels like you can't be bothered doing your job right.