Just accompanied my 78 year old mother to the new walk in cente. Pitch fork injury to leg which needed attention over the bank holiday . The receptionist in A&E deserves a customer care award . Friendly , welcoming and explained next steps brilliantly . The triage nurse was able to convince my mum that her injury did warrent " bothering the NHS" and put her at ease by telling her who would see her next . Walk in centre nurses are J's credit to QE2 . Friendly respectful and very knowledgable . I hope your director of nursing and commissioners read this
"High quality personal led nurse service"
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Queen Elizabeth I I Hospital