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Hospital Feedback

Story from nhs.uk

"Hospital Feedback"

About: Bedford Hospital South Wing

My fiancé went in to a& e with suspected spinal injuries, head injury and broken bones. The staff we're very nice but didn't seem very confident in what they were doing. All there concern was about the spinal injury which is good but other issues needed to addressed too. They were concerned about several things but then suddenly told us all was ok he can go home. All he was given was a leaflet on head injuries. I feel he should have been admitted as he had dangerously high blood pressure and I'm sure he had concussion. I am very disappointed in the care he was given.

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Responses

Response from Bedford Hospital South Wing 11 years ago
Bedford Hospital South Wing

Submitted on 24/03/2014 at 09:18
Published on nhs.uk on 25/03/2014 at 03:00

Hello, Thank you for taking the time to let us know about you and your fiance's experience at Bedford Hospital. I am sorry to read that it did not live up to your expectations. Without having knowing you or your fiance's name or other details I am not in a position to respond in detail to this experience, and I do not assume that you would want these details to be published in such a public forum. Therefore I would encourage you to get in touch directly with our Patient Advice and Liaison Service team (PALS) as detailed on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints You can contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to: PALS Bedford Hospital NHS Trust Bedford MK42 9DJ I will pass your comments on to the department and to the chief executive, because as a hospital we appreciate all feedback good or bad. If you would like to discuss this or anything else further, please feel free to get in touch directly. Thank you once again for sharing your experience at Bedford Hospital on NHS Choices. Ben Raza Senior Communications Officer Bedford Hospital NHS Trust ben.raza@bedfordhospital.nhs.uk

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