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"I cannot fault any aspect of my care"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre

(as the patient),

I was in terrible pain with my knees. I managed to get referred to the Victoria Hospital in Kirkcaldy although I am a Lothian patient. I was referred from Lothian in May 2025 and had my first full knee replacement. I had my second full knee replacement on my other knee in October 2025.

The service and level of care I received from Mr Shanoy and his surgical team, as well as the care from the hospital ward team on both occasions was absolutely excellent.

The hospital environment was lovely and new. The level of hygiene was excellent and the food on offer was of a good standard. I cannot fault any aspect of my care. I even had my own private room for my second knee operation.

Thankyou very much to Mr Shanoy and all the medical staff and support staff at the hospital for my care. A real credit to the NHS, well done.

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Responses

Response from Briony Klos, Senior Charge Nurse, National Treatment Centre, VHK, NHS Fife less than an hour ago
Briony Klos
Senior Charge Nurse, National Treatment Centre, VHK,
NHS Fife
Submitted on 27/01/2026 at 18:13
Published on Care Opinion at 18:13


picture of Briony Klos

Hello,

Thank you for taking the time to provide feedback on care opinion, regarding your recent experience at the National Treatment Centre. We value all feedback received, as this allows our team to reflect on our clinical practice and make improvements to the service, to ensure patients are at the heart of all decisions made.

I am so pleased to read that your experience at the National Treatment Centre from pre-assessment to discharge, met your expectations. As a team we hope every patient receives high quality, person centred care. We hope this will allow every patient to reach their full potential and feel valued and respected as an individual. Hence, it is great to know that you found the hospital to be clean and fit for purpose. Similarly, that the care provided was excellent.

I will share your kind words with the National Treatment Centre Team and I am sure they will delighted that you have had a positive experience.

I hope you are recovering well following your knee replacements and I wish you all the best with your future recovery.

Take care,

Briony Klos

Senior Charge Nurse

National Treatment Centre Ward

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