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"Made me feel welcome and calm"

About: Aberdeen Royal Infirmary / Dermatology (Skin Conditions)

(as the patient),

I am undergoing Laser Treatment for hair reduction and Scott provided great treatment and made me feel relaxed through the normal short lasting pain that comes with the treatment. I am recieving this as part of transitioning. He made me feel welcome and stopped when I needed a breather. I am an anxious patient and he made me feel calm. No judgement was felt while I was in his care and I appreciate this. Thank you Scott.

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Responses

Response from Karen Donald, Assistant Support Manager, Medicine and Unscheduled Care, NHS Grampian yesterday
Karen Donald
Assistant Support Manager, Medicine and Unscheduled Care,
NHS Grampian
Submitted on 27/01/2026 at 17:24
Published on Care Opinion at 17:24


Good Afternoon,

Thank you for sharing your experience and your kind words. I'm so pleased to hear the team took such good care of you.

Your feedback will mean a great deal to them, and I'll ensure it's shared with them.

Many thanks again

Karen Donald

Assistant Support Manager Dermatology

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