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Extremely empathetic and kind

Posted By capellaqm59

"Extremely empathetic and kind"

About: Paediatrics / Paediatric pre-operative assessment

(as a parent/guardian),

The nurse/specialist (Louise) who completed the assessment with my teenage son was extremely supportive and caring. They were incredibly clear and took time to ask if he had any questions about the assessment, procedure and on the day arrangements. They were extremely empathetic and kind. Thank you.

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Responses

Response from Angela Giles, Paediatric Nursing Rota Lead, Children's unit, Somerset Foundation Trust 6 hours ago
Angela Giles
Paediatric Nursing Rota Lead, Children's unit,
Somerset Foundation Trust

Submitted on 27/01/2026 at 13:26
Published on Care Opinion at 13:26

picture of Angela Giles

Dear capellaqm59

Thank you so much for taking the time to share this lovely feedback via care opinion. I’m really pleased to hear that your son felt supported during his assessment and that Louise provided such clear, compassionate care throughout the process.

We know how important it is—especially for young people—to feel listened to, reassured, and fully informed. I’m so glad that Louise’s empathy and kindness made a positive difference to both of you. I will make sure your comments are passed on to her and the wider team here on paediatrics

Thank you again for sharing your experience with us.

Kind regards,
Angela Giles
Paediatric Nursing Rota Lead

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