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"Medical information"

About: Barnstaple Health Centre / Barnstaple Sexual Health

(as a service user),

I recently  went to have my coil refitted. 5 years ago I phoned Barnstaple Sexual Health services and was informed that I had a 10 copper coil fitted. When I attended this time the doctor stated that I had conflicting notes, with one entry stating I had a 5 copper coil fitted and another note stating I had a 10 year copper coil fitted.

When the doctor removed my coil they confirmed a 5 year copper coil had been inserted. This means I had been 5 years at risk of pregnancy without adequate contraceptive cover.

The doctor was very professional and I have concerns with the appointment, but very concerned about the wrong information I was given 5 years ago.

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Responses

Response from Sally Tapp, Admin Team Leader, Sexual Health - Northern Devon, Royal Devon University Healthcare NHS Foundation Trust yesterday
We are preparing to make a change
Sally Tapp
Admin Team Leader, Sexual Health - Northern Devon,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 27/01/2026 at 15:38
Published on Care Opinion at 15:42


Dear airnm34

Thank you for taking the time to provide feedback following your appointment with the Sexual Health Clinic. It is wonderful that you found the doctor very professional. We are currently investigating the incident.

Please do call us on 0300 303 3989 (option 2) if you would like to discuss this further.

Kind regards

Sally

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