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You have entirely won me over with your care

Posted By PollsA

"You have entirely won me over with your care"

About: Kingston Hospital / Breast surgery The Royal Marsden Hospital (Surrey)

(as the patient),

I was diagnosed with early stage breast cancer and the response, treatment and aftercare has been nothing short of exceptional.  If people want to complain about the nhs, they should experience what I have.  You can really see where our tax money is spent within healthcare.  Kingston Hospital (breast clinic), my surgeon, the nurses and support around my treatment, the Royal Marsden Sutton and Tooting genetic testing department have all been incredible.  In most other countries, I imagine my treatment would have cost tens of thousands of pounds.  Here it was all free.  Unbelievable NHS - you have entirely won me over with your care.

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Responses

Response from Alex Smith, Patient Experience Manager, Patient Safety & Clinical Assurance, The Royal Marsden NHS Foundation Trust yesterday
Alex Smith
Patient Experience Manager, Patient Safety & Clinical Assurance,
The Royal Marsden NHS Foundation Trust

Submitted on 27/01/2026 at 09:47
Published on Care Opinion at 10:07

Dear PollsA

Thank you so much for taking the time to share your feedback with The Royal Marsden. We truly appreciate you getting in touch, and your kind comments have been shared with the breast care team.

It is lovely to hear about your patient journey, and we are very grateful that you took the time to let us know about your experience. Your feedback means a great deal to us.

If you would like to share any further feedback or get involved in our work, we would be delighted to hear from you — please visit: https://www.royalmarsden.nhs.uk/contact-us/complaints-compliments-and-feedback

With best wishes,

Alex Smith, Patient Experience Manager

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